Privacy Policy — Renew Medi Clinic

This page is maintained by Renew Medi Clinic to explain how we collect, use and protect information about visitors to our website and clients of the clinic. If you have any questions, please contact us at hello@renewmediclinic.co.uk.

Who we are

Renew Medi Clinic ("we", "us", "our") is a private aesthetic and regenerative medical clinic based at 78 Trafalgar Street, Brighton, United Kingdom. We are the data controller for the personal information described in this policy.

Information we collect

Contact details you provide (name, email, phone number) when you enquire or book a consultation.
Information you share during a consultation, including relevant medical history, treatment goals and photographs where clinically appropriate.
Appointment, treatment and payment records.
Website usage data such as pages visited, device type and general location, collected via cookies and standard server logs.

How we use your information

To respond to enquiries and manage bookings.
To assess suitability for treatment and deliver safe, personalised clinical care.
To maintain accurate medical records as required by our regulators and professional indemnity.
To process payments and issue receipts.
To improve our website and services.
To send treatment-related follow-up or aftercare information. Marketing emails are only sent with your consent, and you can unsubscribe at any time.

Legal basis

We process your information under the UK GDPR on the basis of your consent, our legitimate interests in running the clinic, our contract with you when you book a treatment, and our legal and regulatory obligations as a healthcare provider. Health data is processed under Article 9(2)(h) for the provision of healthcare.

Sharing your information

We do not sell your personal information. We share it only where necessary with:

Our clinicians and administrative team involved in your care.
Trusted service providers who help us run the clinic (for example, booking, payment and email providers), bound by appropriate confidentiality and data-protection terms.
Regulators, insurers or law enforcement where we are legally required to do so.

How long we keep it

Medical records are retained in line with UK healthcare guidance (generally a minimum of 8 years after your last treatment for adults). Enquiry and marketing data is kept only for as long as needed for the purpose it was collected.

Your rights

You have the right to access, correct, delete or restrict our use of your personal information, to object to processing, and to request a copy of your data in a portable format. To exercise any of these rights, email hello@renewmediclinic.co.uk. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses a small number of essential cookies to make the site work and, where enabled, analytics cookies to understand how visitors use it. You can control cookies through your browser settings.

Security

We use appropriate technical and organisational measures to protect your information, including access controls, encryption in transit and secure record-keeping.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will always reflect the current version.

Contact

Renew Medi Clinic, 78 Trafalgar Street, Brighton, United Kingdom.
Email: hello@renewmediclinic.co.uk
Phone: 01273 055 547